FREQUENTLY ASKED QUESTIONS
1
Who Will Perform the Cleaning Service and What Should I Expect From the Staff?
Cleaning Technician Assignment
All of our services are performed by a highly trained cleaning technician. This approach allows us to offer greater attention to detail and maintain a consistent standard of quality. For larger jobs, or when time is critical, we may assign a team of 2 to 3 technicians, depending on availability.
Benefits of Assigning One Technician per Service.
✅ Consistency – the same technician services your property, developing a deeper understanding of your preferences.
✅ Trust – a close and professional relationship is built with the client.
✅ Familiarity with pets and household dynamics.
✅ Greater accuracy – fewer chances of missed areas or rushed work.
✅ Commitment – a single technician is often more dedicated to the continuous upkeep of your space.
Staff and Uniform Policy
Wearing a uniform is mandatory.
If you notice that a technician arrives without it, please notify us immediately. This policy ensures professionalism, safety, and consistency with our quality standards. The appearance of our team reflects the respect we have for your space and the brand we represent.
2
How Do You Handle Clutter or Unwashed Dishes and Kitchenware
To ensure an efficient service, we kindly ask that your home is tidy upon our arrival.
Please make sure clothing, toys, or other objects are picked up and off the floor.
If there are dirty dishes, kitchen utensils, or general clutter, these items may interfere with the cleaning process.
If you’re unable to organize the space in advance, please notify us in time. We’ll gladly add extra time to handle this, though an additional cost may apply.
4
What Equipment Do You Use for Your Services?
We exclusively use our own professional-grade tools and cleaning products. This includes high-powered vacuums, eco-certified solutions, and specialized tools tailored for different surfaces and cleaning needs. This approach ensures efficient, safe, and high-quality results in every service we provide.
6
Do You Offer Any Kind of Satisfaction Guarantee?
Yes, we stand behind the quality of our work. If you’re ever not fully satisfied with the service, we’ll do everything we can to make it right. Your satisfaction and peace of mind are our top priorities.
3
Do You Offer Specialized Window Cleaning?
If this service goes beyond what we typically offer, we can connect you with one of our trusted partners. Send us a text at 786-327-3649 and we’ll refer you to our recommended provider.
We suggest a professional window cleaning company if:
-
Your windows are over 10 feet high.
-
You live in a condo with exterior windows that are hard to reach.
-
The access presents a safety risk for a standard technician.
-
Large ladders or specialized tools are required.
In such cases, our partner will be your best option.
5
How Are Rates and Service Options Determined?
Our pricing is transparent and tailored to your needs. Rates are based on:
✅ Your property’s layout: overall size, number of bedrooms, bathrooms, and areas to clean.
✅ The type of service required: regular, deep, post-construction, move-in/out, commercial, or emergency.
✅ Service frequency: one-time, weekly, biweekly, monthly, etc.
✅ Geographic location: in some cases, distance from our core service areas (Miami-Dade and Broward) may influence the rate.
This method allows us to offer a fair, clear quote from the start, based on your actual needs.